Note: This system does not publish a public help center. The steps below are based on typical patterns for similar systems. Your Orchid implementation consultant will confirm the exact menu paths for your version.
CDS is a cloud-based firearms-industry POS, sometimes branded 'Flight Deck.' All exports run against the live tenant. Vendor support phone: 1-800-944-2998.
What Orchid Does With This File
Same as for any POS - we import your customer list into Orchid POS, deduplicate, standardize formats, and merge with bound-book addresses where appropriate.
Before You Start
- CDS does not publish a public help center for customer-list exports. Your Orchid consultant has the most current menu path for your tenant.
Step-by-Step Instructions
- Sign in to Flight Deck.
- Navigate to Customers (or Reports > Customers, depending on your tenant).
- Locate a 'Customer List' or 'Customer Master' report.
- Run the report covering all customers (no date filter, no segment filter).
- Export as Excel (.xlsx) or CSV.
- If you can't find the export option, call CDS support at 1-800-944-2998.
Expected File Format
Excel (.xlsx) or CSV
Expected Columns
- TODO: confirm. Expected: Customer ID, First Name, Last Name, Address, City, State, Zip, Phone, Email, Marketing Opt-In flag, Notes, Loyalty info.
Watch Out For
- TODO/CONFIRM: exact menu path with CDS support.
- Pull exports BEFORE giving CDS notice of cancellation.
This file may contain sensitive information (customer addresses, pricing, costs). Send it to Orchid using the secure upload link your consultant provided. Do not email exports as unencrypted attachments.
Questions about this export? Reach out to your Orchid implementation consultant, or email implementations@joinorchid.com with the subject line "[Migration] [Your Store Name] - [Legacy System] [File Type] export."