POS/eComm - Why Is The Email Box On My Website Not Working?

Why Is The Email Box On My Website Not Working? 1. Confirm that the email list has been turned on. (This is done by Orchid, we can check this for you) 2. Create a list inside of the Contact Page - in the POS > Customers > Search all > Contact List ...

Updated Apr 20, 2026 754 views
eComm Site Build eMail and Social Media

Why Is The Email Box On My Website Not Working?

1. Confirm that the email list has been turned on. (This is done by Orchid, we can check this for you)
2. Create a list inside of the Contact Page - in the POS > Customers > Search all > Contact List



Save Contact List > Create Contact List



3. Navigate to Online > Engage Customers > Form Submissions



4. Update the Newsletter tool to "Orchid Newsletter" Or whatever naming you would prefer.



5. From the Contact Us, Select the list where you would like the contacts saved. 
6. Test with live signup




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