Exporting Customers & Orders from Gearfire eCommerce

Orchid imports your eCommerce customer accounts and merges them with your POS customer list (if you also use AXIS). Online customer accounts, shipping addresses, and order history context help Orchid build a complete customer profile for your new platform.

Published May 25, 2026 Updated Jun 04, 2026 3 views

Gearfire eCommerce

Note: Some menu paths may vary by version or tier. Your Orchid consultant can confirm the exact steps for your configuration.

Gearfire eCommerce is the firearms industry's leading e-commerce platform, available in two tiers: eCommerce Essentials (up to 2 distributors) and eCommerce Pro (unlimited distributors, multi-location, AXIS POS integration). Admin portal at admincustomer.gearfire.com. Support: (480) 696-4399. The platform uses Gearfire's Master Product Catalog with 100,000+ products and professional descriptions/images.

What Orchid Does With This File

Orchid imports your eCommerce customer accounts and merges them with your POS customer list (if you also use AXIS). Online customer accounts, shipping addresses, and order history context help Orchid build a complete customer profile for your new platform.

Before You Start

If you use both AXIS POS and Gearfire eCommerce, customer records may exist in both systems. Orchid deduplicates during import.
Order history itself does not migrate — but customer accounts and their associated addresses do.

Step-by-Step Instructions

Sign in to the Gearfire Admin Portal at admincustomer.gearfire.com.
Navigate to the Customers section.
Look for an Export or Download option for your customer list.
Export as Excel (.xlsx) or CSV.
If a customer export isn't visible in the admin portal, contact Gearfire eCommerce support at (480) 696-4399.

Expected File Format

Excel (.xlsx) or CSV

Expected Columns

Customer ID
First Name
Last Name
Email
Phone
Billing Address
Shipping Address
Account Created Date
Last Order Date
Order Count
Total Spend
Marketing Opt-In
FFL on File (for FFL transfer customers)

Watch Out For

eCommerce customers and POS customers may overlap. If you use both AXIS and Gearfire eCommerce, send both customer exports — Orchid deduplicates by email and phone.
FFL transfer customers (who selected a receiving FFL at checkout) have an FFL linkage that's useful for Orchid's transfer workflow. Include that field if available.
Order history and payment method data do NOT migrate. Customers will need to re-enter payment methods on the new platform.

This file may contain sensitive information. Send it to Orchid using the secure upload link your consultant provided.

Questions? Reach out to your Orchid implementation consultant, or email implementations@joinorchid.com.

Was this article helpful?

Thanks for your feedback!