How to Resolve OrchidPay Problems

Reference guide for troubleshooting common OrchidPay issues. For assistance, contact First American Payment Systems at 1-844-898-0341 or Orchid Pay Email: paymentsupport@joinorchid.com.

Steps

• Sales hitting customer bank accounts but not showing in POS or in Deposits – research in FirstView. Call FirstView support (1-844-898-0341) if additional research is needed. Dev research may be required.
• PCI – Orchid Pay Support for assistance.
• Gunbroker integration – Auth.net setup, Orchid Pay Support for assistance.
• Missing deposit – Contact FAPS (1-844-898-0341) or Orchid Pay Support for assistance.
• Billing/fee questions – Orchid Pay Support for assistance.
• Bank account update – Contact Orchid Pay Support for assistance.
• Setup with reporting (Where to access merchant statements, chargebacks, deposits, etc…) – First View setup – Email is sent following account approval. Can also access https://www.firstview.net/User/Login From there, do the new account verification with the merchant number, FULL Tax ID or Last 4 of SSN, and mailing zip. The merchant number is 628143000XXXXXX. Can also contact FAPS support at 1-844-898-0341 or Orchid Pay Support.
• How to adjust fraud control settings – Auth.net – Auth.net Fraud detection Team, Call 1-888-437-0481. 1st Pay – First Pay support 1-888-417-8729.
• Card reader not connecting - Orchid Pay support for assistance or call tech support 1-844-898-0341.
• Equipment update (auto settle time, receipt printing etc) Orchid Pay support for assistance or call tech support 1-844-898-0341.