Customer names saving in all caps even if they're not entered that way is a system setting, and can be changed in Manage > Store Configuration > Options > "Capitalize Names & Addresses"
Customer Names in All Capital Letters
Customer names saving in all caps even if they're not entered that way is a system setting, and can be changed in Manage > Store Configuration > Options > "Capitalize Names & Addresses"
Updated Apr 20, 2026
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Customers and Loyalty
Contact Management
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